My student/teacher cannot see me, or I cannot see them.

This article walks you through troubleshooting camera issues during your Forte lesson.

If your student/teacher cannot see you, check the following:

1. Have you disabled the camera in the Forte toolbar?

2. Have you given Chrome permission to access your computer’s camera?

3. Does the camera you are trying to use work when you use it in another application?

4. Is the default camera that you have selected in your Chrome settings the one that you are intending to use?

5. Is there anything obstructing the lens of your camera?

If you cannot see your student/teacher:

Ask your student/teacher:

1. Have you disabled the camera in the Forte toolbar?

2. Have you given Chrome permission to access your computer’s camera?

3. Does the camera you are trying to use work when you use it in another application?

4. Is the default camera that you have selected in your Chrome settings the one that you are intending to use?

5. Is there anything obstructing the lens of your camera?

If you continue to have issues:

Usually, this can be fixed by exiting the Forte session and conducting a hard refresh. Both you and your student should perform a hard refresh. After you perform the refresh, re-enter the Forte session, and this issue should be resolved.

To perform a Hard Refresh:

• Mac: Shift + command + R

• PC: Ctrl + F5

• iPad: Close the Safari tab where you were accessing Forte. Tap the browser tab icon in the upper right corner of the screen, tap the X in the upper left corner, then open a new tab to access Forte. Simply closing the Safari app will not do the trick. Read more here.