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Help Center

Troubleshooting

Troubleshooting

Account

I cannot log in/I forgot my password.

I'm receiving a permissions error.

I didn't get an email for a recording I took during a lesson.

In-lesson Issues

I cannot launch the second camera.

I can't share my screen.

I'm screen-sharing a song from Apple Music or Spotify, but there is no sound.

I'm screen-sharing a video, but there is no sound.

I'm experiencing a lag or delay in the sound and/or picture.

The picture is grainy or pixelated.

I hear an echo.

I'm experiencing a hissing sound.

My student/teacher cannot see me, or I cannot see them.

I cannot hear my student/teacher, or my student/teacher cannot hear me.

I can hear my student/teacher speak, but I cannot hear them when they play their instrument/sing.

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