Trial Lesson cancelation policy, and teacher-controlled cancelation policies for lessons beyond the Trial Lesson
Trial Lessons
Trial Lessons that are canceled by the student more than 48 hours in advance are eligible for a full refund. Teachers will not be paid for Trial Lessons that are canceled more than 48 hours in advance.
Trial Lessons that are canceled by the student less than 48 hours in advance are NOT eligible for a refund, and teachers are still paid for the canceled Trial Lessons.
If there is a conflict with the booked Trial Lesson date/time, we always suggest MOVING the Trial Lesson instead of canceling it. Teachers can reschedule Trial Lessons as needed, subject to the availability of both the teacher and the student.
Lessons Beyond the Trial Lesson
Forte defers to individual teachers' lesson cancelation and lesson reschedule policies. Please be sure to share your individual teaching policies at the beginning of your lessons with new students (ideally during Trial Lessons).
After each scheduled lesson, go to the Unprocessed Lessons section of the Teaching Hub to manage the attendance status of the lesson and adjust the fee as necessary. You have the option to mark the lesson as “student attended, no show, canceled (late), canceled, or teacher not available.”
After choosing the attendance status for the lesson, you can also adjust the fee to reflect the specifics of your attendance and cancellation policy.
All of the detail you provide is automatically formatted into an email and sent to your student.
The fee is also automatically deducted from the account on file with your student.
